Refund and Cancellation Policy

Paid memberships may renew automatically monthly or annually, depending on the plan selected.

You may cancel your membership at any time before the next renewal date.

Cancellation stops future charges.

Unless otherwise required by law:

• •Payments already processed are generally nonrefundable.
• •After cancellation, you may continue to receive paid membership benefits through the end of the billing period already purchased.
• •We do not ordinarily provide prorated refunds for partially used membership periods.

If you believe you were charged because of a billing error, duplicate charge, technical problem, or unauthorized transaction, contact us promptly so we can review the matter.

If a free trial or promotional period converts into a paid subscription, the applicable terms will be shown before enrollment.

Cancel before the trial expires if you do not wish to begin paid membership.

Because digital files and downloadable products may be immediately accessed or copied, sales of completed digital products are generally final once delivery or download access has been provided.

This includes products such as:

• •Digital magazines
• •Premium Southern Soul Sessions™ editions
• •Downloadable artwork
• •Digital guides
• •Exclusive digital packages
• •Other downloadable content

If the file is corrupted, inaccessible, or materially different from what was purchased, contact us and we will make reasonable efforts to correct the problem or provide a replacement.

We accept requests involving damaged, defective, or incorrect merchandise when reported within 14 days of delivery.

Please include:

• •Order number
• •Description of the issue
• •Photograph of the item when appropriate

Depending on the circumstances, we may offer:

• •Replacement
• •Store credit
• •Refund

For ordinary returns where there is no defect, items must generally be:

• •Unused
• •Unworn
• •Unwashed
• •In original condition
• •Returned within 14 days of delivery

Unless otherwise stated, original shipping charges are nonrefundable.

Customers may be responsible for return shipping when the return is not caused by our error.

Certain products may be marked:

• •Final Sale
• •Limited Edition
• •Personalized
• •Custom
• •Made to Order
• •Clearance

These purchases may not be returnable unless damaged, defective, incorrect, or otherwise required by law.

Payments for custom creative, promotional, advertising, design, production, or consulting services are governed by the agreement or scope provided when the service is purchased.

Once custom work has begun, deposits and payments covering completed work may be nonrefundable.

Any service-specific agreement will control if it conflicts with this general Refund Policy.

If The Southern Soul Hub sells tickets directly for an event, ticket-specific refund terms will be displayed at the time of purchase.

Unless otherwise stated, completed ticket purchases may be final.

If an event is canceled by the organizer, applicable refund procedures will be communicated to purchasers.

Submitting music or materials for consideration does not guarantee:

• •Coverage
• •Airplay
• •Playlist placement
• •Interview selection
• •Review
• •Publication

Unless a separate paid service has been purchased, editorial consideration itself does not create a right to compensation or refund.

Membership discounts and promotional discount codes have no cash value and cannot normally be applied retroactively to a completed order.

If you believe there is a billing problem, please contact us before initiating a chargeback so we have an opportunity to investigate and resolve the issue.

Fraudulent or abusive chargebacks may result in account suspension.

Nothing in this provision limits legitimate rights available through your payment provider or applicable law.

Approved refunds will generally be issued to the original payment method.

Processing times vary by financial institution and payment processor.

For billing, cancellation, return, or refund questions, contact:

The Southern Soul Hub Media Network

Email: bmaxwellontheradio@gmail.com

Website: TheSouthernSoulHub.com